Delivery and Return
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION REFUND CONDITIONS
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales agreement provided to you.
Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
Shipping fees, which are the product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
In case it becomes impossible to sell the purchased product, the seller must inform the buyer about this situation in writing within 3 days from when he learned about this situation. the total price must be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay the price of the product he has purchased or cancels it in the bank records, the Seller’s obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
After the product is delivered, if it is determined that the credit card on which the buyer paid was used unfairly by unauthorized persons, and the cost of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, so that the shipping costs belong to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS:
If force majeure circumstances occur that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; If he has paid in cash, this fee is paid to him in cash within 14 days from the date of cancellation. If the buyer has paid by credit card and cancels, the product price will be refunded to the bank again within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO CHECK THE PRODUCT:
The buyer will inspect the goods / services subject to the contract before receiving the delivery; dents, broken, torn packaging, etc. damaged and defective goods / services will not be delivered from the cargo company. The delivered goods/services will be considered to be undamaged and intact. The BUYER must carefully protect the goods/service after Delivery. If the right of withdrawal is to be used, the goods / services should not be used. The Invoice must also be returned along with the product.
RIGHT OF WITHDRAWAL:
RECEIVER, at the address purchased the product itself or the person/organization from the date of delivery 14 (fourteen) days within any liability to the seller and notify you via the contact information provided below, assuming the goods without any legal or criminal reject and may use his right of withdrawal from the contract without reason.
CONTACT INFORMATION OF THE SELLER TO BE NOTIFIED OF THE RIGHT OF WITHDRAWAL:
COMPANY : Ferew. (ferew.com )
Kükürt Neighborhood Cumhuriyet Street Number 17 Keçiborlu-Isparta/TURKEY
Phone : +90 532 162 61 32
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer is a service that he purchased, this 14-day period begins from the date of signing the contract. The right of withdrawal may not be exercised in service contracts in which the performance of the service has been initiated with the approval of the consumer before the right of withdrawal expires. The costs arising from the use of the right of withdrawal belong to the SELLER. The use of the right of withdrawal for 14 (fourteen) day period, the seller or by certified mail, fax or email to be notified in writing by this agreement, the right of withdrawal and the product can’t be used in products that “it is imperative that provisions be used under.
USE OF THE RIGHT OF WITHDRAWAL:
3. the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of the institutions will not be completed if the RETURN INVOICE is not issued.) The return form, the box of the products to be returned, the packaging, if any, must be delivered complete and undamaged together with the standard accessories.
The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days. If there is a decrease in the value of the goods for a reason caused by the BUYER’s defect or if it becomes impossible to return, the BUYER is obliged to compensate the SELLER’s losses at the rate of the defect. However, the BUYER is not responsible for changes and distortions that occur due to the proper use of the goods or products during the right of withdrawal period. In case of falling below the campaign limit amount organized by the SELLER due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Or according to buyer’s request needs to be sent back to be generated and available in clearly personal, non-lower parts underwear, swimsuits, bikini bottoms, makeup, disposable products, which are likely to pass or goods are in danger of fast degradation is delivered to buyer after the expiration date, to be returned if the packaging is opened by the client in terms of Health and hygiene products that are not appropriate, delivery, and mixed with other products after products that cannot be distinguished by the nature of the subscription agreement, except as provided under, periodicals such as newspapers and magazines for goods, or services performed instantly in electronic environment intangible goods that are delivered to the consumer with video or audio records, books, digital content, software programs, and data storage devices to store data, computer consumables, packaging has been opened by the purchaser, if a refund according to the regulation, it is not possible. In addition, it is not possible to use the right of withdrawal for services that have been started to be performed with the approval of the consumer before the right of withdrawal expires, as required by the Regulation. Cosmetic and personal care products, underwear products, swimwear, bikini, books, copyable software and programs, DVD, VCD, CD and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) in order to be returned, their packaging must be unopened, untested, intact and unused.
THE STATE OF DEFAULT AND ITS LEGAL CONSEQUENCES
BUYER, in the case of payment transactions made with your credit card, the stoppage in case of the credit card agreement between the cardholder’s bank that will be responsible to pay the interest within the framework of the bank is accepted. In this case, the relevant bank may apply for legal remedies; it may demand the costs and the power of attorney fee from the BUYER, and in any case, if the BUYER defaults due to the debt, the BUYER agrees that he will pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.