Distance Sales Contract


1.1. SELLER: Ferew.com

Kükürt Neighborhood Cumhuriyet Street Number 17 Keçiborlu-Isparta/TURKEY
Phone : +90 532 162 61 32
Mail : info@ferew.com

1.2- BUYER : It is the person or institution whose information is contained on the page protected by SSL encryption in electronic environment and who confirms the accuracy of the identity information provided by ordering the products contained in this invoice.


The subject of this agreement, the buyer is charged to the seller ferew.com made to order electronically from the internet site, the order information and invoice the sales price on the sale and delivery of the specified product in relation to No. 4077 on the protection of consumers and their application to the law on distance contracts in accordance with the provisions of the regulation on procedures and principles of the rights and liabilities of the parties determined.


PRODUCT 3.1- Type: The type, type, quantity, brand / model, color, sales price of the products are as indicated on the information cards and shown in the order basket and on the front side of the invoice.

3.2- Pay Method: As indicated on the front of the invoice. Open invoices, project purchases, work performed in exchange for a contract, purchases by collected shipment or check are subject to special conditions.

3.3 – Interest: on the other hand, because of the banks that belong to a futures contract are done with credit cards, receiver, related interest rates and interest-related information would also confirm the bank, interest rates and in accordance with the provisions of the legislation in force-related provisions that will apply under the contract between the buyer and the bank credit card is accepted.

Credit Card Refund Procedure: In cases where the buyer uses the right of withdrawal, or the product subject to the order cannot be supplied for various reasons, or in cases where it is decided to refund the price to the Consumer by the decisions of the Arbitration committee, if the purchase was made by credit card and in installments, the refund procedure to the credit card is as follows:

If the installment collections made from the customer’s credit card are reflected to our accounts at one time in the terms of the agreement with the bank, the bank makes a refund to the customer at one time, if it is reflected in installments from month to month, from month to month. Exceptions to this situation are at the initiative of the bank. In case of return of goods and services received by card ferew.com In accordance with the contract concluded with the Bank, the Customer cannot pay with cash.

3.4- Delivery Method and Address: Delivery Address: As indicated on the order form. Billing Address: As indicated on the order form. Delivery Time: Maximum is 30 working days. From the orders placed before 15.30, the warehouse-stocked products are shipped on the same day, supplier-stocked products are shipped 24/48 hours, special import products are shipped within 30 working days. For the products that will exceed the maximum period, the order may be put on hold or canceled in accordance with the BUYER’s information. The delivery will be delivered by hand at the BUYER’s address specified above via the contracted cargo company. Even in the event that the BUYER is not present at the address at the time of delivery, the SELLER will be considered to have fully and completely fulfilled the act for which it was loaded. For this reason, all kinds of damages caused by the BUYER’s late delivery of the product, as well as the expenses incurred due to the fact that the product was waiting at the cargo company and / or the cargo was returned to the SELLER, also belong to the BUYER. Shipping Fee: It is calculated during shipment and paid by the customer unless otherwise stated.


4.1- THE BUYER, ferew.com on the website, he declares that he has read and has information about the basic qualities of the product subject to the contract, the sale price and paying method, as well as the preliminary information about the delivery and has given the necessary confirmation electronically.

4.2- The product subject to the contract is delivered to the BUYER or the person / organization at the address indicated on the website within the period described in the preliminary information, depending on the distance of the BUYER’s place of residence for each product, provided that it does not exceed the legal 30-day period.

4.3- If the product subject to the contract is to be delivered to a person / organization other than the BUYER, the SELLER cannot be held responsible if the person / organization to be delivered does not accept the delivery.

4.4- The SELLER is responsible for the delivery of the product subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

4.5- For the delivery of the product subject to the contract, it is essential that a signed copy of this agreement has been delivered to the SELLER and that the price has been paid by the paying method preferred by the BUYER. If the product price is not paid for any reason or is canceled in the bank records, the SELLER is considered to be released from the obligation to deliver the product.

4.6- If the bank or financial institution does not pay the SELLER the product price due to the unfair or illegal use of the BUYER’s credit card by unauthorized persons in a way that is not caused by the BUYER’s fault after the delivery of the product, the product must be sent to the SELLER within 3 days, provided that the BUYER has been delivered to him. In this case, the shipping costs belong to the BUYER.

4.7- Are the defective or defective products that are or are not products sold with a warranty certificate, (defective) in order for the necessary repairs to be made to the authorized service within the warranty terms by the SELLER?either it can be sent, in which case the shipping costs will be covered by the BUYER.


he has the right to withdraw by rejecting the product within 7 days from the delivery of the product subject to the contract to him or to the person / organization at the address indicated. The SELLER of the consumer’s withdrawal notice?the product price will be refunded to the BUYER within 10 days from the date it arrives. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER. in order for refund transactions to be made in accordance with the general communiqué of the tax procedure law No. 395, the relevant sections must be filled in completely in the invoice with the refund section that we sent to you and sent back to us together with the product after signing.


The right of withdrawal cannot be used for products that cannot be returned due to their nature, disposable products, copyable software and programs, products that do not have resellability after assembly or unpacking, that deteriorate quickly or whose expiration date has expired. To exercise the right of withdrawal, the packaging of the product must be unopened, intact and the product must not be used. It is not possible to return products that cannot be returned due to their nature, except if they are defective or defective.


9 of the Regulation on Distance Contracts. the last paragraph in accordance with SELLER ferew.com order of the imkansizlastig citing the fulfillment of goods or services (case of inability to supply the product from the supplier in any way), if you can fulfill the contractual obligations, the contractual obligation undertakes to notify consumers of this situation before it expires. In this case, ferew.com he has the right to terminate the contract immediately and undertakes to refund the cost of the product ordered by the customer and all documents that put him in debt, if any. ferew.com’s weather conditions or force majeure that prevent fulfill this obligation that may prevent the transport, transportation interruption, fire, earthquake, flood due to natural disasters and similar events, such as the subject of the contract within the period if the product does not deliver, in such cases, BUYER ferew.com’s that has no responsibility, or to cancel the order the blocking of the delivery period until the disappearance of the condition can use one of the postponement. In case the BUYER cancels the order, the amount he has paid will be paid to him within 10 days. For installment purchases made with a credit card, the above procedure is accepted by the BUYER for a refund to a credit card.


8.1- Membership Condition: In order to place an order with a collected shipment, it is necessary to become a member of the site. No Collected Shipment orders are received from outside the system or with a Fast Order.

8.2- Payment Method: Payment for paid shipments can be paid by cash or credit card, depending on the type of agreement with the courier company. It is not possible to pay the product price in part or in installments for collected shipments.

8.3- In the case of collected shipments, the customer cannot benefit from the extra 5 money order discount given for all products. The other campaign discounts given for the products are valid in the same way.

8.4- Confirmation: If deemed necessary, confirmation can be obtained from our customers by phone before shipment for orders placed with the Pay-at-Door option. For this reason, it is the customer’s responsibility to confirm the accuracy of the contact information entered into the system. T in the Orders.C. The identification number must be indicated. In case of requesting a corporate invoice, a Turkish ID number belonging to the order owner must be entered again.

8.5- The cargo authority has the right to request the presentation of an identity before delivering the product of the person who placed the order. The customer also has the right to request an identity presentation from the cargo officer without paying.

8.6- “Collection Service Fee” is also charged for orders placed by the cargo company in amounts that are below a certain amount in collected shipments and remain above the upper limit. This fee does not cover the cargo transportation service fee.

8.7- Accrual and collection of expenses will be carried out for the shipments that have been realized in the collected shipments, approved by phone, set off and not received. The supply of the product, arrival and departure cargo transportation costs will be requested and collected in exchange for the invoice.