Frequently Asked Questions

Questions About Cargo and Delivery

Payment Related Questions

What are the payment options?

You can pay securely with a credit card. For payments to be made by wire transfer, you must send your order number along with your name and surname to our info@ferew.com e-mail address.

Will I pay a shipping fee on my order?

For your purchases less than 50 USD, the shipping fee is charged to you.

Do you have the option to pay at the door?

We do not have an option to pay at the door.

Questions About Products

When will my order be delivered to cargo?

Your order will be delivered to cargo within 24 hours.

How can I return the product in my order?

For security reasons, the return of products with opened special protection in the outer packaging are not accepted.

How can I cancel my order?

Write your order information to info@ferew.com. If you request a refund, your money will be refunded within 3 business days.

When will I receive my order?

It is 3-5 working days depending on the location of the country you are in.

I get an error while creating an order, what can I do?

You can contact us via our WhatsApp line at +90 532 162 61 32 on our website or at info@ferew.com.

Do you ship abroad?

We have overseas shipping available.

Where can we find the contents of FEREW products?

You can reach our product contents on our website.

Are your products suitable for all skin types?

Our products are specially prepared for every skin type.

Are FEREW Cosmetics products natural?

Our products, which are produced from natural raw materials, are natural oil mixtures. That’s why our products have clean content.

Can your products cause allergies?

If you do not have an allergic body, you can use our products with peace of mind.

What tests do you apply to your products?

Our products are approved by the Ministry. Necessary accredited laboratory tests, especially Pesticide Analysis, and University laboratory analyzes are carried out.

How long can your products be used after opening?

It should be used within 6 months after opening.

How long and how often should I use FEREW products to see the effect?

Our products will be effective as a result of regular use.

Through which channels can I reach your products?

You can reach our products on Amazon, Trendyol and Etsy platforms or on our website.

Ask Us

Quick Contact Form